Category: Poems

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Heart of Air Canada: A Poem on the Love of Customer Service (Customer Experience Specialist)

A love for service, a passion to please, We are the ticket agents, the heart of Air Canada’s ease. With every booking and every check-in, We strive to make your journey begin.

We hear your troubles and we understand, We work to make your travel plans go as planned. We offer solutions and go the extra mile, To make your experience with us worthwhile.

We smile through the stress and keep calm in the fray, For the love of helping you is what drives us each day. We’ll answer your questions, assist with your needs, For you, our valued customer, are always our main priority indeed.

With every flight that takes off and every plane that lands, We know we’ve done our job with skillful hands. We are the customer service agents, the ticket agents of Air Canada, Loving every moment of helping you travel with ease and panache.

We are the gatekeepers, the ones who greet, With a warm welcome and a smile so sweet. We check your tickets, your passport and ID, Ensuring your safety and security.

We are the ones who make sure you’re on time, For your departure and your connecting flight. We keep track of the weather, the delays and the gates, So that your journey with us never awaits.

We are the ones who make your trip a delight, With our knowledge, our patience and our insight. We are the ticket agents, the customer service team, A vital part of Air Canada’s dream.

We love our job, and we love our airline, For it gives us the opportunity to make your journey shine. We’ll be here for you, from start to end, Providing the best service, again and again.

So when you fly with Air Canada, remember us, The ones who make your trip a fuss-free plus. We’ll be here to help, to guide, to care, For the love of serving you is what we share.

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Brothers in Flight: Tony and Dave’s Journey (Poem)

Two brothers from Malta, Tony and Dave, Worked hard in the airline business, brave. In Windsor they started, but Toronto was their goal, With Tony as manager and Dave as the lead role.

Together they climbed the ranks, Through the hustle and thanks. Tony managed with care, Dave led the team with flair.

Years flew by in the Toronto skies, With planes taking off and landing, right before their eyes. Retirement came, but the memories remain, Of the brothers’ hard work and the bond they sustain.

Now they sit and reminisce, Of their days in the airline business. Tony and Dave, together till the end, Brothers in work, brothers in friendship, brothers in arms, forever friends.

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Across the Jet Bridge

Love Poem

At Air Canada before the sun can rise,
He walks the ramp beneath gray skies.
She stands at gates with boarding tone,
A practiced smile, a voice well-known.

At Toronto Pearson International Airport’s silver sprawl,
They work two worlds within one wall.
He guides the tug, marshals the wing,
She calls the zones, makes final ring.

“Now boarding rows from back to front,”
Her echo travels, calm and blunt.
Out on the apron, engines start—
He feels the thunder in his heart.

He lifts the bags of lives in motion,
She smooths delays with steady devotion.
He battles snow and crosswind blast,
She reshuffles seats when storms roll past.

Their lunches cross the jet bridge span—
A thermos passed from glove to hand.
A quick embrace by Gate 104,
Then back to headset, ramp once more.

He watches pushback, proud and still.
She scans the list, confirms the fill.
Two wedding bands in fluorescent light,
Timed by departures day and night.

For some, the airport means goodbye.
For them, it’s where their futures lie.
Across the ramp, across the gate—
Two shifts, one love, one shared fate.

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The Journey of Michael: From Art to Airlines and Beyond

Some of you have said to me, I write stories and poems about peoples lives, They asked what about you? What’s your story? Some of you older guys probably remembered a TV show called “This Is your Life” with Ralph Edwards. Well you asked, and here it is.

Nonfiction: True Story

Michael lived a unique and adventurous life filled with diverse career experiences. He was born and raised in the bustling downtown of Toronto, but his family moved to the suburbs of North York during his childhood. After completing high school, he enrolled at the University of Toronto but decided to switch to Humber College, where he studied Advertising and Graphic Design.

Following graduation, Michael decided to embark on a journey to travel all over Europe by hitchhiking. This experience was a defining moment in his life and provided him with memories he would never forget. After his travels, he returned to Toronto and secured a job as a commercial artist. He soon proved to be a talented individual and was promoted to a magazine layout artist, eventually leading to a transfer to Milan, Italy with the same company. Michael also had the opportunity to work in Rome, New York City, and Los Angeles throughout his career in the art industry.

However, the demanding work environment, combined with deadlines and sleep deprivation, took a toll on Michael’s mental health and ultimately led to a breakdown. He took a year off to recover, but ultimately realized that his interest in the art world had diminished. Thus, he decided to pursue a new career path.

Growing up, Michael had always been fascinated by airplanes and frequently visited the airport with his father to watch planes take off and land. This fascination eventually led him to explore a career in the airline industry. A friend of his brother Tom DaCosta who worked at Air Canada as a LSA urged him to apply, and after he was hired, he began his journey in cargo. Michael worked hard and wrote his leads papers, took on acting assignments, and eventually transferred to the ramp. After being laid off for a year, he started his own T-shirt silk screen printing business in Woodbridge, Ontario. However, he was soon recalled to Air Canada and became a permanent Lead Station Attendant. Over the years, his seniority as a lead grew from 1000 to 12 by the time he retired after 34 years with the airline.

After retiring, Michael found himself feeling bored and unfulfilled, especially during the COVID-19 pandemic. To keep himself busy and find a sense of purpose, he became a school bus driver. This marked the end of an exciting journey for Michael and the beginning of a new chapter in his life.

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Twas the Night Before Christmas – Dice Style

As told by Andrew Dice Clay

‘Twas the night before Christmas, and all through the house,
Not a creature was stirring—not even my louse!
The stockings were hung by the chimney with care,
In hopes St. Nicholas would bring something rare.

The kids were nestled, snug in their beds,
While visions of gadgets danced in their heads.
And me in my robe, with a smoke in my hand,
Had just settled down—life was grand.

When out on the lawn, there arose such a clatter,
I sprang from my chair like a drunk Mad Hatter.
Away to the window, I flew like a flash,
Tripped on a shoe, and fell on my… oh, watch the language!

The moon on the snow made everything bright,
I squinted, I stared—who’s messing my night?
When what to my bloodshot eyes should appear,
But a red-suited wiseguy, yelling, “Hey, I’m here!”

With a sleigh full of toys and reindeer in tow,
The dude looked like a boss—Santa, ya know?
He called out their names, like a guy from the Bronx:
“Now Dasher! Now Dancer! Forget the nuance!

On Prancer and Vixen and whoever you are,
We got a schedule to keep—don’t make me park the car!”
They flew to the roof with a thunderous sound,
And I thought, “This guy’s the king of the underground!”

Down the chimney he came, all covered in soot,
And I said, “Hey Santa, watch the rug with your foot!”
He had a sack full of goodies slung on his back,
Looked more like a guy delivering snacks.

His eyes, they twinkled; his dimples were deep,
I thought, “This guy’s got charisma—it ain’t cheap!”
He spoke not a word, but went straight to his gig,
Filling the stockings—he was quick, he was big.

He turned to me, with a smirk and a grin,
Said, “Merry Christmas, pal—where’s the gin?”
And laying a finger aside of his nose,
He gave me a nod and up the chimney he rose.

He sprang to his sleigh, to his team gave a yell,
And away they all flew, like bats outta… well.
But I heard him exclaim, as he drove out of sight,
“Merry Christmas to all, and to all a good night—ohhhhhhhhhh!”

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’Tis the night before Halloween (Poem)

’Tis the night before Halloween, and all through the gate,
The ramp crew is stirring, though it’s getting quite late.
The cargo is loaded with eerie delight,
For the ghoulish red-eye that departs in the night.

The jet bridge creaks, like an old haunted door,
While skeletons of luggage roll ‘cross the floor.
Flight attendants in costume, from witches to cats,
Check safety gear while adjusting their hats.

The pilots are nestled in the flight deck with care,
Hoping clear skies soon will be there.
With ghostly fog lurking over Runway 13,
They prep for departure in the spooky moonbeam.

The tower calls out with a cackle so loud,
“Cleared for takeoff, O haunted flight proud!”
The engines roar to life with a howling scream,
As the plane lifts off in the night’s dark gleam.

Over cities and towns, past goblins and ghouls,
It soars like a broomstick, breaking all rules.
Passengers snuggle under blankets so tight,
As a vampire flight crew serves drinks with a bite!

And as the plane climbs through Halloween skies,
A jack-o’-lantern moon winks its glowing eyes.
So if you’re traveling this All Hallows’ Eve,
Fasten your seatbelt… you never know what tricks it might weave!

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THE LEGEND OF SOUP BONE: VOL. 3 — “Soup Bone’s Christmas Chocolate Conundrum

As seen in AAS (Airport Absurdity Stories), brought to you by the fine folks who once tried to ship a live goat to Gatwick.

‘Twas the shift before Christmas, and all through the terminal,
Not a creature was stirring… except Soup Bone, the seasonal criminal.

Yes folks, back again like a forgotten Samsonite on the belt of fate, Soup Bone—our beloved airport prankster, philosopher, and part-time chocolate smuggler—was back in fine form.

Working the big baggage carousel in Terminal 2 (a.k.a. “The Circle of Lost Dreams”), Soup Bone’s sharp eye caught something rotating like a Yuletide miracle: a case—not a box, not a bar, but an honest-to-goodness case—of premium Belgian chocolates doing laps like it was training for a triathlon.

Now, to most ramp rats, a mystery chocolate case is a security incident.
To Soup Bone? It was a buffet on a belt.

With the stealth of a raccoon in a Tim Hortons dumpster, he pried the box open and sampled what he later described as “chocolatey angels doing snow angels on his taste buds.”

And that’s when inspiration struck. Like a Santa Claus with a reflective vest and steel-toed boots, Soup Bone took it upon himself to spread cheer.
He gave each supervisor a chocolate with all the sincerity of a Hallmark card…if Hallmark cards came with fingerprint evidence.

The supes were touched. One even said, “Wow, Soup Bone, you’re not as big a menace as HR says!” Another teared up and whispered, “I haven’t had a chocolate this good since my last concussion.”

Cut to the next morning.
Chaos. Mayhem. Clipboards flying.

A Very Important Passenger™ had filed a missing item report: a full case of gourmet chocolates had vanished in Terminal 2.
The supervisors froze. They reached into their pockets.
Empty.
They checked their bags.
Crumbs.
Then—one by one—it hit them. The chocolates. The gifts. The crime scene disguised as Christmas spirit.

In unison, they laughed.
Not because it was funny.
But because… well, what else do you do when you realize you’ve just eaten Exhibit A?

Soup Bone, standing nearby polishing the handle of a luggage cart with a Snickers wrapper, just grinned.

“Merry Christmas, ya filthy animals,” he said, channeling his inner holiday hooligan.

EPILOGUE:
The chocolates were never recovered. The case was quietly closed.
The only thing more mysterious than where they went was why Soup Bone’s locker suddenly started smelling like cocoa for three weeks straight.

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Flight of the Magi: “Wings in the Skies”

Based on a TS Eliot Poem

A Flight of the Navigators

I

A cold coming we had of it, Just the worst time of the year For a journey, and such a long flight: The engines throbbed, their hum in our ears.

II

Dusk wrapped the runway, a shroud of gray, As we taxied, ready to soar, Three wise aviators, on a quest aloft, Chasing the stars, our course sworn.

III

Our cockpit adorned with instruments bright, Guiding us through the night’s deep blue, We sought a beacon, a celestial light, To lead us where our dreams were true.

IV

And the turbulence shook us, a turbulent dance, As we pierced the clouds, through mist and chance, A celestial navigation, our compass true, The journey of the magi, in skies we knew.

V

The radio whispered of a far-off land, A place where new horizons expand, The Magi, in flight, seeking a sign, A destination where destinies entwine.

VI

We arrived at last, our wings outspread, To a place where dreams and runways led, Aerodrome of hope, where the journey ceased, A haven found, our souls released.

VII

Yet, looking back, our eyes grew dim, For the journey transformed the core within, A flight of the magi, through realms untold, A quest in the skies, a story to unfold.

VIII

And now we rest, our wings at rest, In the hangar of time, a quiet nest, The journey of the magi, a tale to be told, Of aviators bold, and skies of gold.

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A Halloween Adventure from Toronto Pearson Airport

Twas the night before Halloween at Toronto Pearson Airport, and a subtle air of anticipation filled the terminal. Travelers bustled about, some in costumes, as they navigated their way through the airport’s eerie, dimly lit corridors. The airport staff had transformed the space into a haunted adventure, with cobwebs, jack-o’-lanterns, and spooky decorations.

Amidst the hustle and bustle, a young girl named Emily stood by the windows, peering out at the moonlit runway. She was dressed as a witch, her black pointed hat casting a shadow over her face. She had been waiting for this moment for months; tonight was the night she would embark on an extraordinary adventure.

Emily’s parents had booked a surprise Halloween trip to a mysterious destination. All she knew was that they would be flying on this night, and they had promised her a thrilling experience. Emily clutched her broomstick, a souvenir from a previous Halloween, and couldn’t wait to see where it would take her.

As the clock ticked closer to departure, the airport terminal was filled with the laughter and chatter of excited passengers, all sharing the anticipation of what awaited them. Airport staff in various costumes greeted travelers, adding to the festive atmosphere. The scent of cinnamon and hot apple cider wafted through the air, reminding everyone of the autumn season.

Suddenly, an announcement echoed through the terminal. “Ladies and gentlemen, your attention, please. Flight 31 to a magical destination is now ready for boarding at Gate 13. We invite all passengers on this mysterious journey to come forward.”

Emily’s heart raced with excitement as she grabbed her parents’ hands, and they followed the crowd toward Gate 13. There, they were greeted by a gate agent dressed as a friendly vampire, who handed them each a boarding pass with the destination hidden beneath a scratch-off surface. Emily couldn’t resist; she scratched hers eagerly, revealing the name of their Halloween destination: Salem, Massachusetts.

The plane was unlike any other she had seen. The interior was adorned with pumpkins, spider webs, and an array of mystical creatures. Passengers settled into their seats, ready for an adventure of a lifetime.

As the aircraft taxied down the runway, Emily’s heart raced. She looked out the window and saw the moon, full and mysterious, casting an enchanting glow over the landscape. It felt as though the plane itself was powered by magic.

Once they arrived in Salem, Emily and her family were met by costumed locals who greeted them with tales of witches and wizards. They visited historical sites, attended a haunted house, and even joined a lively Halloween parade. Emily felt like she had stepped into a storybook, where the lines between reality and fantasy blurred.

As the night drew to a close, Emily and her family gathered around a bonfire with other travelers, sharing stories and sipping on warm apple cider. It was a Halloween night unlike any other, filled with enchantment and wonder.

When it was time to depart, Emily boarded the plane once more, her heart full of the magic of Salem. As they took off from the runway, she knew that this would be a Halloween she would never forget, a night of adventure and enchantment at Toronto Pearson Airport and beyond.

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Soaring Romance: A Poem of the Mile High Club

At thirty thousand feet above the ground, The engines roar and the wings they sound. A journey high up in the sky, Where dreams and desires can soar and fly.

The mile high club, a mystery untold, Where secrets are kept and love unfold. A place where passion and excitement meets, A journey that’s exclusive, private and elite.

The clouds outside the window so serene, The cabin lights flicker, a romantic scene. As two hearts beat as one, soaring so high, Lost in each other’s embrace, kissing the sky.

The journey is brief but the memory lingers on, A tale of love, passion and a moment gone. A story of a flight so unique and rare, A memory that they’ll cherish and always share.

So when you’re flying high, soaring through the air, Remember the mile high club, a love affair. A journey that’s just yours, away from the world, A secret romance, a story that’s untold.